As we operate internationally, please note that U.S. and Canadian orders do not fall under EU cancellation laws.
We do not offer returns or cancellations unless your item arrives defective, damaged, or incorrect.

In that case, please reach out to us within 7 days of delivery, ideally with a photo and your order number.
We’ll be happy to help and make it right!

📩 Need help?
We're here for you – just email us anytime at:
info@lilidesigns.de

❓ Frequently Asked Questions (USA & Canada)

📦 Can I track my order?
Absolutely! Once your package has been shipped, you’ll receive an email with your tracking number and a link to follow the delivery status at any time.

📬 What if my order gets lost or arrives damaged?
If there’s any issue with your delivery – such as a lost or damaged package – please contact our customer support right away.
We’ll do our best to find a quick solution, whether it’s a replacement or refund.
Your satisfaction means the world to us! 💛